Say no. Keep the relationship.
Decline extra work, protect a deadline, or renegotiate the scope. Keep the boundary clear and the wording considerate.
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AlexExample
Can you add a booking form and still deliver everything by Friday?
Friday’s delivery covers the three pages we agreed on. The booking form is outside that scope. I can quote for it separately if you would like.
Extra work is a separate decision.
The current thread agrees on three website pages by Friday. The client now requests a booking form as well.
Before
Sure, I will see what I can do. Hopefully we can fit it all in by Friday.
After
Friday’s delivery covers the three pages we agreed on. The booking form is outside that scope. I can quote for it separately if you would like.
- Keep the original commitment.
- Name the work outside the scope.
- Offer an option you can honor.
The reply protects the existing commitment and offers an optional next step. It promises neither a free addition nor an unconfirmed deadline.
From the conversation to your reply.
- Message
State the limit you need to keep.
Open the request beside the existing agreement. Decide whether to decline, offer a separate quote or discuss a new deadline before asking for a draft.
Friday’s delivery covers the three pages we agreed on. The booking form is outside that scope. I can quote for it separately if you would like.
Choose and adjust a draft.
Click the ToneBird bubble in a supported reply field. Compare the three suggestions. Use Tweak to adjust the wording while keeping your intended answer.
Friday’s delivery covers the three pages we agreed on. The booking form is outside that scope. I can quote for it separately if you would like.
Insert, review, send.
Insert puts the draft in your reply box. Check the facts and commitments, then send with your app’s own send button.
Before you reply.
Can I be firm without sounding cold?
Yes. Keep the scope or deadline explicit, then adjust the warmth of the wording. Only offer alternatives you are willing to follow through on. Review the final reply for accidental commitments before sending.
Where is my context stored and processed?
Person cards and writing preferences are stored on your device. Generating a reply can send needed context to an AI provider. Review the privacy and data controls before connecting a channel.
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